Standard Delivery |
Your goods will be processed as normal and will usually be despatched the same day if ordered before 12pm. Ordered goods will usually arrive within 1-2 working days for most of the UK mainland. We do not deliver to Scottish Highlands & Islands, Isle of Wight, Isle of Man or Ireland. Please carefully read the RMA Active Delivery Information.
Your order will be delivered by TNT. Please note: courier companies are not insured to cross your threshold and, in some cases, will need assistance with the delivery.
We cannot export any of our products.
RMA Active Delivery Information Options
| Delivery Option | Delivery Price | Estimated Delivery Time | Explanation |
|---|---|---|---|
| Standard Delivery (order under £40) |
£5.99/Small Item £9.99/Large Item | Within 2-3 working days from day of despatch | Processed as normal. Shipped by TNT or similar courier. |
| Standard Delivery (order over £40) |
FREE | Within 2-3 working days from day of despatch | Processed as normal. Shipped by TNT or similar courier. |
Missing Parcels |
In the event that you may not be at your address when our courier delivers your order, please mention on your order an alternative, such as leaving it with a neighbour. However, in your absence, we recommend that you collect the parcel from our courier’s local delivery depot.
RMA Active cannot claim for missing or damaged parcels.
If deliveries are made to third parties it would have to be at your own risk we cannot accept liability for missing or mislaid orders.
We cannot accept any liability for mislaid missing or damaged orders once we have delivered to the address you have provided on your order.
If you find that the product you ordered has been damaged you must advise us immediately on the same day of delivery. We cannot claim against the carriers after this time.
Damaged Parcels |
You should check the contents of each delivery upon receipt and should contact us immediately if you should have a problem. If you find that the item is damaged you must sign the delivery note as “Damaged on delivery” and contact us immediately (on the same day as the delivery was made)
We cannot be responsible for any damage unless you sign “Damaged on delivery”.
To return a faulty or damaged item please follow the instructions on our delivery note enclosed with the delivered product. Contact us to arrange a collection. Please read our section Returns Information and RMA Active Delivery Information carefully.
Delivery Address |
It is not possible to change the delivery address after your order has been processed also, it is not possible to have your parcel re-directed to another address. It is of utmost importance that when you place your order you should know that someone is available to receive and sign for the parcel.
Where no one is available to sign the courier will leave a card. You can then contact the courier to arrange another delivery or to collect the parcel from their local depot. No deliveries can be made to a Post Box address.
Out of Stock Items |
In the event that the product ordered is not in stock, we will contact you to advise you of an approximate delivery date. We may offer you a suitable alternative.