RMA Active White Glove Delivery Service Information
Here at RMA Active we want to offer the best possible service and this includes the delivery options to our customers. We are pleased to announce the introduction of the “White Glove Service”. We appreciate at times people need to have assistance with regards to taking delivery and assembly.
The White Glove Service can help with this and offer so much more. The package includes the unboxing of the product you ordered, having the product fully assembled, a full demonstration on how your product works and we will also be happy to answer any of your questions during the delivery. Finally, the packaging material will be taken away leaving you with complete satisfaction in knowing how to operate and use your new eBike.
Your White Glove delivery will be carried out by a member of our Product Support Team or our delivery partner Healthcare Distribution Direct (HDD), who have a wealth of experience in providing an excellent level of service. The White Glove Service is available throughout most of mainland UK, please check for availability as this service may not be available in specific parts of the country, and your product will be delivered within 7-10 working days from when your order has been placed. You will be contacted in advance of the delivery and product handover to ensure you are available. Once this has been completed you will be asked to sign a product hand-over form that confirms that you are satisfied with the level of service provided.